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Hotel Operations Manager Best Western San Diego Miramar

Best Western San Diego Miramar

Hotel Operations Manager

Full Time • Best Western San Diego Miramar
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. 
 
Job Summary
We are looking for a Operations Leader with experience to support the GM in all areas of the hotel. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate Front desk activities, including calls, reservations and guests services. As an Operations Manager you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.  

Responsibilities 
  • Support hotel operational processes and guest services-wide variety of administrative roles including purchasing, brand reporting, guest relations, managing staff and providing feedback on results.  Developing teammates, tracking and paying incentives, etc.
  • Train, supervise front office staff
  • Train, assist with breakfast as needed
  • Assist in Housekeeping as needed
  • Schedule shifts
  • Ensure front desk is well organized and have all necessary materials
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests/reply via e-channels/brand (Medallia)
  • Train, troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
Qualifications
  • 2+ years supervisory experience in hotels
  • Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. 
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system (Fosse).
Benefits/Perks
  • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
  • We offer an excellent travel discount program.
  • Opportunity to grow, we promote from within
  • Includes some Overtime
Compensation: $55,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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